Returns

Returns & Refunds

Every piece is made just for you — here's how we make sure you love it.

100% Happiness Guarantee

If your order arrives damaged, misprinted, or doesn't match the proof you approved, we'll always make it right with a free reprint or a full refund.

Before You Approve Your Proof

Nothing goes to print until you say yes. Before you approve, you can request unlimited changes to your design, or cancel your order for a full refund — no production has started yet, so there's no risk in changing your mind.

After You Approve Your Proof

Because every piece is custom-made to your approved design, we're not able to accept returns or exchanges for personalization reasons (wrong text, changed your mind on a color, etc.) once production has started. This is what keeps our prices fair for made-to-order work.

What's Covered

Arrived damaged in transit
Printing or material defect
Doesn't match the proof you approved
Wrong item or size shipped

How to Request a Reprint or Refund

Email us at nplogs00@gmail.com within 14 days of delivery with your order number and a photo of the issue. We'll get back to you within 1 business day.